REFUND & RETURN POLICY

At HIDEHAUL, we want you to be happy with your purchase. If you have any questions or concerns about your order, our support team is always here to assist you.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To start a return, please contact us at SUPPORT@HIDEHAUL.COM before sending your item back. Items returned without first contacting us and receiving return instructions may not be accepted.

To be eligible for a return, the item must:

• Be unworn and unused

• Be in the same condition in which you received it

• Remain in its original packaging

• Include proof of purchase when requested

Once your return request is approved, we will provide you with the necessary return instructions.

If you have any questions regarding your return, please contact us at SUPPORT@HIDEHAUL.COM.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at SUPPORT@HIDEHAUL.COM.

Please include your order number and clear photos or videos showing the issue so our team can review it and provide you with the appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, the eligible item/product amount will be refunded to your original payment method within 10 business days.

Shipping Fees Are Non-Refundable

Please note that original shipping charges are non-refundable.

If you return an item for a reason other than receiving a damaged, defective, or incorrect item, the refund will apply to the eligible product/item amount only and will not include the original shipping fee.

Any applicable return shipping costs will also be handled according to the return instructions provided by our support team.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post your refund after we issue it.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at SUPPORT@HIDEHAUL.COM.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable EU consumer protection laws.

Returned items must be in the same condition in which they were received, unworn or unused, with their original packaging and any applicable tags.

This statutory right is separate from our voluntary 30-day return policy.

Where required by applicable law, refunds for EU orders will include the applicable standard delivery costs. Additional costs resulting from a customer choosing a more expensive delivery method may not be refundable.

Store Credit

In certain circumstances, store credit may be offered or selected instead of a refund.

Once your return has been processed, you will receive an email from SUPPORT@HIDEHAUL.COM containing the details of your store credit.

Fraudulent or Unauthorized Orders

If you believe an order was placed fraudulently or without your authorization, please contact us immediately at SUPPORT@HIDEHAUL.COM.

If the order has not yet been shipped, we will review your request and, where applicable, cancel the order and process a refund.

If the order has already been shipped or delivered, please contact us so that we can review the circumstances and assist you with the appropriate next steps.

If you believe an unauthorized transaction has occurred, we kindly ask that you contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

Order Cancellation

You may request to cancel your order before it has been processed or shipped.

For the best chance of successfully cancelling or modifying your order, please contact us within 12 hours of placing your order.

A $12 cancellation fee may apply to approved cancellations, where permitted by applicable law.

Once an order has been shipped, we are unable to cancel it, make changes to the order, or change the shipping address.

Shipping & Address Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

HIDEHAUL is not responsible for delivery issues resulting from an incorrect, incomplete, temporary, or otherwise inaccurate address provided by the customer.

If a package is returned to us because of an incorrect address, unsuccessful delivery, an unclaimed parcel, or similar circumstances, please contact us once the tracking information confirms that the package has been returned.

If the package is successfully received back at our warehouse, we may offer:

• Re-shipment of the order; or

• Cancellation with a $12 cancellation fee, where applicable.

If an address error is corrected before the order is shipped, no cancellation fee will apply.

We recommend using a permanent address where you or someone you trust will be available to receive your package.

Lost, Delayed, or Misdelivered Packages

Once an order has been shipped, it is handled by the applicable postal or delivery service.

If your tracking information shows that your package has been delivered but you cannot locate it, or if you experience another delivery issue, please contact your local postal service or delivery provider as soon as possible.

You may also contact us at SUPPORT@HIDEHAUL.COM, and we will do our best to assist you.

HIDEHAUL cannot be held responsible for delivery errors caused by the carrier after the package has been shipped, including situations resulting from an incorrect address provided by the customer.

Customs & Import Charges

Customers are responsible for any customs duties, import taxes, or other fees imposed by their country’s customs authorities, where applicable.

If applicable customs fees are not paid and the package is returned to us as a result, we will notify you once the package has been received.

At that point, you may be offered the option to:

• Have the package re-shipped; or

• Cancel the order subject to a $12 cancellation fee, where applicable.

Contact Us

For any questions regarding returns, refunds, cancellations, or your order, please contact us:

SUPPORT@HIDEHAUL.COM

Our support team will be happy to assist you with the next steps.